It knows what you actually sell
Your catalogue is indexed when you install and kept current by webhooks, so answers come from your products rather than a model's guess about them.
It will not invent stock
You choose how much it may say — nothing, in stock or sold out, or exact counts. It would rather admit it does not know than confidently sell something you cannot ship.
It adds to cart, with the options right
Ask for a green hoodie in medium and it opens the real variants and adds the one you picked. If that combination is not buyable it asks instead of substituting.
It asks before it acts
Nothing reaches a cart without the shopper confirming it. The assistant proposes, the shopper agrees, and only then does anything happen.
A person can take over mid-sentence
Your team sees the conversation live, takes it, and replies in the same window the shopper is already looking at. The assistant goes quiet the moment you do.
It reads your policies without being asked
Returns, shipping and refunds are imported the first time you open the app, so it answers those from your own wording rather than from a guess.
You can see whether it paid for itself
Orders that followed a conversation are attributed back to it, so the question is answered with revenue rather than with chat volume.
Your shoppers' data stays accounted for
You set the retention window, export or purge on request, and the browsing events it records carry no IP address, user agent or fingerprint.